We aim to ship your package within 1-2 business days of placing your order. You'll receive an email with tracking information once your order has been shipped.

NB:

• Packages do not leave our warehouse on weekends and local holidays
• Due to the high volume of parcel deliveries and the impact of government measures, there may be some delays in the delivery of your package. Your order may be delivered 1-2 business days later than usual. We apologize for this.

You can collect your order upon presentation of your order confirmation and a valid ID.

Pick-up days for orders:

• Monday 10:00 - 17:00
• Wednesday 10:00 - 17:00
• Friday 10:00 - 17:00

Address:

New Walden 30
1394PB Nederhorst den Berg

If you have any questions about collecting your order, please let us know.

To guarantee the quality of our chocolate, we don't ship it during warm weather. Therefore, we can't guarantee delivery times for our bonbons temporarily. We won't ship chocolate again until the temperature drops below 21 degrees Celsius throughout the country.

Pick up order
Of course, you can always come by to pick up your order. If you have any questions, please don't hesitate to ask; our door is always open!

Track & trace
Once your order has been shipped, you'll receive a track & trace email. We'll keep you updated!

For hygiene and food safety reasons, the chocolates cannot be returned. If you have any questions, please feel free to send us a message at info@bonbonbook.nl.

Yes, we ship internationally. If your preferred country isn't listed, please contact us by email at info@bonbonbook.nl.

Sometimes, you might not see a confirmation in your inbox. If so, check your spam folder to be sure. Also, make sure you've entered your email address correctly so you don't miss the confirmation and track & trace code! If this happens, you can always email us, and we'll send you a track & trace code.